Our terms and Information

 


How to shop with us


To make a purchase on www.femisense.dk you go through 3 simple steps .


1 Find the item you want and put them in the basket.
2 When you are finished click on the shopping cart to see what's in it and press Continue.
3 Enter your name and adress, select shipping and payment method and confirm the order.


Order Confirmation:


All orders are confirmed by email. This mail will receive within 5 min. after purchase.
You do not receive this email , please check whether if it is in your "spam" box .

Otherwise, your purchase may not have gone through, and you should contact us at info@femisense.dk .

 
VAT:


All prices are incl. 25% VAT.
There shall be no Danish tax if you are outside the EU.
For purchases from these countries VAT will automatically be deducted when you make a beneficiary country under the order.


Shipping


Delivery time:


All orders ordered weekdays before 12 am are shipped the same day. Orders booked after 12 am are sent the next working day.



Shipping rates :


Free transport in Denmark!


Shipments abroad:


For all shipments to Greenland , the Faroe Islands and European countries imposed DKK 175 , - to cover shipping costs.

Not collected packages:


Once you have received an email from us that your order is dispatched , you typically 8-10 days to pick it up if you have not been home on delivery.

If the package is not picked up within closure deadline and the package then returned to us , we would like to send your package to you again - against payment of shipping costs.



GLS parcel shop in Denmark :


Get the package sent with GLS and get your package in one of the more than 500 Pack Shops in Denmark.

You choose the Parcel Shop that suits you best . When the package is on the way to the Parcel Shop you have chosen , you will receive an e- mail and an SMS to your package is on its way to shop.

Bring the package ID and photo ID when you pick up the package. You will find GLS Parcel Shops at Blockbuster , in selected Coop stores , gas stations, convenience stores and supermarkets in Denmark .

You choose where and what time you want to pick up your package.

 


Private Package:


Delivery as a private package made with Post Denmark . If you are not home to receive the package , it must be picked up at the post office .
If you choose private package without delivery, the package will be delivered to your local post office where you have to collect the package .


Pick-up:


Pick up your goods from us in Copenhagen.
Ordering and payment MUST be made through the website. We will contact you when the goods are ready for collection. The goods can be picked up weekdays between 10-13 .
The address is : Holsteinsgade 24, 1th, 2100 Copenhagen.


Returns:


At Femisense.dk get 14 days to cancel from the day you receive your goods . Do you regret your purchase, Femisense.dk notified in writing within 14 days after the day you received your goods.
Femisense.dk will refund the full purchase amount when you return the item. The item must be returned in the same condition as it was received. Sealed items that are opened are not returnable.
The acquisition can be undone by denying receipt of the goods by returning the product to the post office or by returning the goods to the address indicated below. Before returning a product please state it an E- mail to us: . Info@femisense.dk. Remember to state your name and order number.

When you cancel a purchase we will refund your purchase amount either by returning it to your credit card or refund it with a bank transfer. Therefore, please enter your registration number and account number .
You will bear the costs associated with returning the product to Femisense.

Sent the product back to:


Femisense
Holsteinsgade 24
2100 Copenhagen
Specify the order number of the item.


Complaints:


On all products purchased from Femisense.dk, there are 2 -year warranty according to Danish legislation on consumer sales. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. This condition of course that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.


For products with limited shelf life, the right of complaint is limited to the product's shelf life .
If you discover a defect in the delivery, do not hesitate to contact Femisense and return the item to the address above.
Improper use of the product does not justify replacement. Therefore: Follow instructions carefully .


Payment Options


VISA :


It is possible to pay with a Visa credit card and E- VISA .
All data you send the payment with credit card is encrypted ( SSL ) and it is only PBS that can read them. The amount of goods are deducted only when the goods are dispatched from Femisense . There can only be deducted the amount you specify or less - and only once .
International credit cards

You can pay with Visa , Mastercard, Visa Electron via Paypal.


Bank Transfer:


When selecting bank transfer , please transfer the amount of order from your bank account. The product is sent as soon as the amount has gone into our account .

Please indicate the order number as a reference.


Bank: Jyske Bank
Reg. nr. 4560 Account: 10890799
Bank transfer from abroad:

IBAN: DK1430000010890799

BIC/Swift:DABADKKK


Privacy and customer information


What do we do with your personal information ( privacy policy )?


For you to agree with us on Femisense.d , we need the following information:


• Name
• Address
• Phone number
• E-mail address


We record of your personal information for the purpose of delivering goods to you .


Personal information registered with Femisense and kept for five years, after which the data will be deleted.
When collecting personal information through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why.


Information provided to Femisense.dk is not transmitted or sold in any way to third parties, and we will not record any sensitive personal information.